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Codified Client Experience

Firm Difference

Many firms may say that they provide a great client experience. We back that up in writing and it is a uniformly applied process across the firm. This ongoing process results in the development of your organization’s unique plan and investment strategy. Our Client Experience is a journey that your financial advisor will spearhead, and together, we will communicate, monitor, adjust, and measure results.

What it means to you

  • This uniformity assures a consistent application of resources for our clients. Each individual step of the Client Experience is tied directly to a functional and beneficial outcome. These outcomes are framed by your unique goals, objectives, and expectations.

Team Collaboration

Firm Difference

The financial advisor is not the sole source of guidance for our clients. Rather, the firm provides multiple experts to support each advisor and client. The commitment to team collaboration is engrained in our culture and processes.

What it means to you

  • Each client is provided with a service team consisting of financial advisor (your lead contact) along with analytical and administrative support. Additionally, Fragasso’s in-house portfolio management team develops and oversees your investment portfolio. We do not outsource this work. The synergy of this team approach results in focused, quality care across all disciplines of our firm.
  • The Fragasso Investment Committee is comprised of the portfolio management team, the executive team, financial planners, and several tenured financial advisors. This committee meets quarterly to discuss market trends, current investment outlook, portfolio construction, implementation, and issues on clients’ minds. This sharing of ideas and experiences provides your advisor with the insight to communicate portfolio benefits to you and your organization as your move towards your mission.

Ownership and Perpetuity

Firm Difference

We are majority owned by our employees through an employee stock ownership plan (ESOP), thus our personnel have a stake in your favorable financial outcomes. Our uniquely structured firm is comprised of a collaborative management team consisting of the executive managers and department managers. Employees contribute ideas, are heard, and feel empowered and invested in the success of the firm.

What it means to you

  • This equates to low staff turnover translating to a higher level of expertise from each position within the firm. A long-term client/advisor relationship is developed, and the ESOP argues against the firm being bought or closed entirely.

Fee Transparency

Firm Difference

Fragasso Financial Advisors’ management fee is based on the aggregated value of assets for which we provide investment advisory services. This covers all services provided by our firm and is our only source of compensation.

For our nonprofit clients, we discount our standard fee schedule by 25%. At the onset of every new relationship, we provide our management fee and the estimated internal portfolio fees.

What it means to you

  • We believe in transparency in all facets of communication with our valued clients. Many other firms have hidden fees or do not provide the necessary details that a fiduciary advisor does. Providing complete fee transparency to our clients is another way that we earn trust, as we share a fiduciary responsibility with you and your organization.

If you serve on a non-profit board or committee or if you yourself are a director, I welcome the opportunity to discuss your organization’s financial goals and investment strategy.  email me